On a rare occassion, things go wrong with parcel delivery.
An item can become damaged or even lost by couriers – but fortunately, all of our services come with insurance of at least £50 included in the price.
Previously, you had to contact us via our support pages and explain the situation to one of our customer support staff, but now you can simply click over to your shipment and fill out the necessary details. Just click on “My Shipments” -> “Shipment Details” -> “File Claim”.
Please check out our FAQ on how to submit a claim to make sure we can investigate and get you reimbursed as quickly as possible.
As always, if you require any extra assistance, don’t hesitate to firstname.lastname@example.org